Return Policy

We accept returns only on items purchased directly through www.NukeBBQ.com. You can return your product(s) up to 30 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging. Please include a copy of the original receipt of purchase. If the product is not returned in these conditions, we are not responsible for re shipping the product.

A full refund for the price of the merchandise will be made via a bank check within 10 business days after receiving the returned product.

Return shipping cost is the responsibility of the customer. Original and return shipping costs are non-refundable. All items must be postmarked within 30 days from the original date of shipment.

No refunds will be given on merchandise returned after 30 days of the original date of shipment.

Please contact our Customer Support team at support@realfirebbq.com to set up your return.

This return policy applies only to products purchased www.realfirebbq.com. If you made your purchase through an authorized Ñuke dealer, please contact the dealer directly for information regarding their return policy.

 

For customer support relating to your purchase, please email: support@realfirebbq.com